Responding to COVID-19

Responding to COVID-192020-05-22T09:48:40+12:00

COVID-19: Operational Impact

EcoChill always put the well-being of our employees, partners, customers and their families first and we are proud of our on-going Health and Safety track record that supports this.
In what is an unprecedented time for New Zealand, we want to assure you we have processes in place that ensure we are continuing to deliver essential services for those of you who New Zealand is relying on to “get through” lockdown.

We are committed to doing this while maintaining the safety of our people, your people and our communities.

We are not a business that can do all our work remotely and our customers, many of whom are essential services, rely on us to keep critical refrigeration and temperature control services maintained. We are fully focused on working with our customers to reduce the risk of transmission at customer sites and in our offices.


We are currently operating at Level 2.

Please note though our teams are fully operational we continue to follow government guidelines for supporting alternative working arrangements with teams continuing to work from home where possible. If you’re planning to visit please ring ahead to plan your visit.


  • We have no capacity issues.


  • We are able to resume delivery of all services to all customers with appropriate Health and Safety protocols in place.


  • No material supply chain impacts.
  • Some pockets of global supply chain disruption.
  • We are able to source PPE required to operate effectively.
  • Some delays to freight and transportation with increased prices.

Building Warrant of Fitness Requirements

The Building Act 2004 (the Act) requires completion of all IMR procedures in the buildings compliance schedule for the previous 12 months, in order for a BWoF to be issued. Unfortunately, the Act does not provide any flexibility or exemptions to this requirement. This means for those buildings where IMR procedures have been missed, at the time the next BWoF is due, a valid BWoF will not be able to be supplied or displayed.



Our COVID-19 response team includes health and safety and operational experts to manage our company-wide response.
The team is supporting our business to implement plans and maintain safe operations at our sites. This team reports daily to our Senior Leadership Team.
In addition to current health and safety and hygiene protocols EcoChill are:

  • Monitoring local conditions and have actions in place to maintain workforce safety and business continuity.
    These include procedures to move quickly to isolate anyone who may require medical treatment or testing, as well as additional information and resources to support the well being of our workforce.
  • We have implemented measures based on risk assessment, government requirements and specialist advice that take into account specific site factors. These include:
    • Ensuring our people continue to follow Ministry of Health guidelines on hygiene and pandemic protocols.
    • All our people are equipped with appropriate PPE and have been trained in its use.
    • Domestic commuting continues for employees in line with Ministry of Health specific advice.
    • Implementing protocols such as flexible rostering, to assist workforce safety.
    • The number of people on sites has been limited as much as possible with physical distancing protocols in place. This includes changes to how teams travel to sites, gather at the start of shifts as well as procedures on sites and how tasks are scheduled and undertaken.
    • All non-essential visits, meetings and tasks are being rescheduled, cancelled or take place via virtual platforms.
    • All staff who can work remotely are.
    • We are encouraging customers who have remote control monitoring systems to utilise them as much as possible.
    • Ensuring specific procedures and Ministry of Health guidelines are followed for dealing with contaminated sites and at risk facilities.
    • Our employees are prepared to manage through a range of scenarios where COVID-19 limits workforce capacity or access to infrastructure though our Business Continuity Plan.
    • All construction work is being delivered to the New Zealand COVID-19 Construction Protocols that sit below the COVID-19 Standard for New Zealand Construction Operations. These protocols are a living document that are updated by a working party of health and safety practitioners from across industry and are adapted on a site by site basis.

The challenges presented by COVID-19 are fluid and change on an almost daily basis. There can be no guarantees about what further measures might be implemented by government or the directions that world markets might take. As the situation continues to change rapidly worldwide, we will continue to assess and update our response.


  • Please ensure you have been in touch to confirm your essential supplier status revised business hours and changes to access.

  • We will work with you to complete work in a way that limits numbers on site and enables distancing and Ministry of Health guidelines. Please advise of any new protocols for on site work.

  • Please let us know any new protocols teams on site will be required to follow including contact tracing obligations.